01-12-2018

Alliance of History and Future : EEMG participated to the last CEER Customer conference on Digitalization on November 29th, 2018

This conference took place at the Museum of Natural Sciences in Brussels and the topic was Digitalization : opportunities and how to avoid risks for consumers.
This conference took place at the Museum of Natural Sciences in Brussels and the topic was Digitalization : opportunities and how to avoid risks for consumers.

What to remember from this day according to the different points included in the agenda:

1. Changes in the energy market are very rapid and henceforth it is necessary to take into account:
• New services provided by the providers,
• More flexibility for stakeholders,
• Consumer self-production,
• Digitalization that modifies the current network,
• New challenges for regulators,
• The difficulty of many consumers in tracking all these changes
It is necessary to be vigilant and cautious in relation to these new markets, more complex because of the new products offered.

2. Comparison of market prices : prices are higher for residential than industry and higher than in the past. This increase is mainly due to the increase in the costs of networks and subsidies for green energy. The change of suppliers is growing but the rates are different from one country to another. Regarding alternative disputes resolution, the consumer receives a return from his his/her complaint/mediation within the one month period. The situation of the Smart meters is also very different from one country to another.




3. Exchanges :
• Cooperation between energy companies and consumer associations needs to be expanded more than currently,
• Great consumer distrust of online energy platforms,
• Digital is a channel but should not be the only one, the different social groups of consumers must be taken into account,
• Caution is required for price comparators use,
• Improve collaboration at national and then European level to be developed.

5. Digitalization:
• Establishment of a European observatory composed of 15 experts in order to analyze B2B, B2C and digitalization relations.
• There is currently a huge gap between theory (what the experts/politicians want) and reality. Consumers are not really involved in all these innovations,
• Regulators must also anticipate and adapt to both consumers and providers,
• Digitalization is the future so that the EU achieves its objectives at the level of decarbonization, and decentralization,...
• Consumers are not active enough. The main driver for a consumer is money and not innovation.

It was a rich working sessions between experts from various background. It is important for EEMG to listen to expectations, works and trends to anticipate and be ready for new types of mediation to come or to avoid disputes, when possible.

We use our own cookies and third parties ones to offer our services and collect statistical data. If you continue browsing the internet you accept them. More information Accept