14-10-2019

Benedicte Gendry: EEMG new president

The members of European Energy Mediators Group held a meeting in Lisbon on October 7th and 8th.

The members of European Energy Mediators Group held a meeting in Lisbon on October 7th and 8th.

Invited by EDP Mediator, Luis Valadares Tavares, EEMG members have, on this occasion, chosen Benedicte Gendry, EDF Group Mediator, as their new President.

After paying tribute to the former President, Alain Brière, Benedicte has exposed her goals:

  • to enlarge EEMG representation to companies mediators from other European Countries,
  • to get Europe as well as Member States recognize the contribution of company mediation to consumers protection and to the energy market efficiency through the Mediators recommendations,
  • to develop the share of good practices between EEMG members.

This meeting was also an occasion to exchange about the use of digital in the mediators day-to-day practice. In particular, Luis Valadares Tavares has presented his tools which integrate artificial intelligence and allow him to answer to EDP Clients in a maximum of ten days.

Members have shared their experience on smart meters under the attentive listening of Mrs Constantina Filiou, who was representing the Energy General Division of the European Commission at this meeting. While exposing the last developments related to the implementation of the Clean Energy Package, Mrs Filiou has also noted the contribution of the companies mediation to the consumer protection.

As a conclusion, the new president has expressed her wish to develop contacts with the European Commission, and has encouraged members to promote company mediation in their countries.

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