EEMG
EEMG Position paper 2019
EDP OMBUDSMAN ANNUAL REPORT 2018
OMBUDSMAN FOR ENGIE GROUP ANNUAL REPORT 2018
LEGAL MONITORING : Clean Energy Package
Le règlement amiable des litiges en Italie
EDP Ombudsman Annual report 2017
OMBUDSMAN FOR ENGIE GROUP ANNUAL REPORT 2017
With the Mediation service, ENGIE commits, to developing alternative dispute resolution.
The EDF Group Mediator 2017
The EDF group mediation accompanies changes in society and the economic context of the time.
CEER GGP on Comparison Tools in the new Energy Market Design (Updated Recommedations) - December 2017
EEMG FINAL REPORT ON SMART METER COMPLAINTS - November 2017
Consequently, we believe we can offer a complete and inclusive perspective. In that sense, we issued different recommendations to the Energy Companies to improve customer attention related to smart meters and malfunctions alerts detected during the mediation process.
CEER Presentation Monitoring consumer protection, empowerment and retail energy markets
CEER Presentation Monitoring consumer protection, empowerment and retail energy markets
CEER Report on Retail Market Monitoring Report - 21/11/2017
EU - NEW REGULATION 2017/1938 of 25/10/2017 concerning measures to safeguard the security of gas supply
ACER publishes presentation on the results of Monitoring the Internal Energy market October 2017
http://www.acer.europa.eu/en/Electricity/Market%20monitoring/Pages/Current-edition.aspx
BEUC BROCHURE - 5 Barriers when consumers change energy supplier - October 2017
http://www.eemg-mediators.eu/downloads/BEUC_5_barriers_when_consumers_change_energy_suppliers_October_2017.pd