EEMG

• EDP Ombudsman Annual report 2017

  
  

  EDP Group Customer Ombudsman portal has been a reference in digital globalization having receive 1571 complaints from the five continents in 2017.

• Engie The Mediator’s Report 2017

  
  

  With the Mediation service, ENGIE commits, to developing alternative dispute resolution.

• The EDF Group Mediator 2017

  
  

  The EDF group mediation accompanies changes in society and the economic context of the time.

• CEER GGP on Comparison Tools in the new Energy Market Design (Updated Recommedations) - December 2017

  
  

  The updated guidelines are presented in this document. Although the GGP-2012 is essentially valid, as a result of this revision, some new elements are introduced that derive from the experience of the past five years,technological and market evolution and the stakeholders consultation. These updated guidelines should be considered as a list of best market practices, but are not intended to provide a base of minimum requirements for ensuring the reliability of energy price CTs

• EEMG FINAL REPORT ON SMART METER COMPLAINTS - November 2017

  
  

  This report provides a succinct overview of main findings on smart meter complaints handled by EEMG members. The aim of this final report is to share the experiences related to smart meters complaints in order to help to improve its rollout, by the prevention of new incidences. From our advantaged position as mediators, we can detect both the point of view of the consumers and of the energy companies. Thus, as company ombudsmen, we have a good knowledge of what is happening because we are closer to energy consumers, they contact directly to us and we provide them a customized assistance. On the other hand, Energy Companies during the mediation process deliver us relevant information about the smart meter rollout, improvements and main difficulties.

  
  

  Consequently, we believe we can offer a complete and inclusive perspective. In that sense, we issued different recommendations to the Energy Companies to improve customer attention related to smart meters and malfunctions alerts detected during the mediation process.

• CEER Presentation Monitoring consumer protection, empowerment and retail energy markets

  
  

  CEER Presentation Monitoring consumer protection, empowerment and retail energy markets

• CEER Report on Retail Market Monitoring Report - 21/11/2017

  
  

  The report consists of an aggregated analysis on the overall impact of the Third Package on European retail markets since 2012 and of an analysis of recent developments related to market structures, switching rates and to market regulation in Member States between 2015 and 2016.

• EU - NEW REGULATION 2017/1938 of 25/10/2017 concerning measures to safeguard the security of gas supply

  
  

  A new regulation aimed at improving the security of gas supply in the EU has been published (October 28, 2017) and will enter into force on 1 November 2017.

• ACER publishes presentation on the results of Monitoring the Internal Energy market October 2017

  
  

  The Consumer Protection and Empowerment volume looks at the performance of European energy markets from the final household consumer perspective. The volume explores how the relevant Third Package provisions were transposed into national legislation. It analyse in depth public service obligations, consumer information rights, consumer choice, consumer complaints and the protection of vulnerable consumers. The report also elaborates on the existence and effectiveness of consumer protection mechanisms and includes a set of recommendations on how to further enhance consumer rights. 
  
  

  
  

  http://www.acer.europa.eu/en/Electricity/Market%20monitoring/Pages/Current-edition.aspx

• BEUC BROCHURE - 5 Barriers when consumers change energy supplier - October 2017

  
  

  http://www.eemg-mediators.eu/downloads/BEUC_5_barriers_when_consumers_change_energy_suppliers_October_2017.pd

• PROVEDOR DO CLIENTE EDP issues 2016 Annual Report

  
  

  Provedor do Cliente EDP issues 2016 Annual Report

• ENGIE Mediator's 2016 ANNUAL REPORT

  
  

  ENGIE Group Médiateur issues 2016 Activity Report

• EDF Mediator's 2016 ANNUAL REPORT

  
  

  EDF Médiateur issues 2016 Annual Report

• Eurelectric Factsheet - Making sense of your electricity bill - June 2017

  
  

  http://www.eurelectric.org/publications/?page=2
  
  

• Eurelectric Paper - The European Clean Energy Transition : The Electricity Sector’s Views - 28 June 2017

  
  

  the_european_clean_energy_transition_-_electricity_sector_views-2017-030-0466-01-e.pdf