Documents

EUROPEAN COMMISSION "An EU Strategy on Heating and Cooling" 16.02.2016

Heating and cooling consume half of the EU's energy and much of it is wasted. Developing a strategy to make heating and cooling more efficient and sustainable is a priority for the Energy Union.
PRESS RELEASE 16.02.2016 - THE COMMISSION PRESENTS SUSTAINABLE ENERGY SECURITY PACKAGE

The Commission unveiled a package of energy security measures to equip the EU for global disruptions. These measures include moderationg energy demand, increasing energy production in Europe (including from renewables), further developing a well-functioning and fully integrated internal energy market, as well as diversification of energy sources, suppliers and routes.
EU FINAL REPORT "CONSUMER VULNERABILITY ACROSS KEY MARKETS IN THE EUROPEAN" - LONDON ECONOMICS - FEBRUARY 2016

The present study focuses on consumer vulnerability in three of these sectors, specifically the energy sector, the financial sector, and the online environment including electronic communications.
EU COMMISSION FACTSHEET - UNDERSTANDING CONSUMER VULNERABILITY - FEBRUARY 2016

Most consumers show signs of vulnerability In at least one dimension, while a third of consumers show signs of vulnerability in multiple dimensions. Less than a fifth of the consumers interviewed show no signs of vulnerability.
EULECTRIC PAPER - DRIVERS OF ELECTRICITY BILLS - FEBRUARY 2016

Taxes and policy support costs (PSCs) are still pushing electricity prices up for end users. In fact, between 2008 and 2014, policy support costs (Levies) have increased on average by 170% for households. In 2014, the weight of the taxes & PSCs component almost equates the energy & supply component for the average residential consumer. A breakdown of the taxes and PSCs component shows that taxes (i.e. VAT & excise taxes) still account on average for the largest part of “non-contestable” charges of the bill.
EURELECTRIC PAPER - Vision about the role of Distribution System Operators (DSO) - February 2016

DSOs are key players for enabling a successful energy transition while providing a high-quality service to all customers. DSOs must act as neutral market facilitators and guarantee distribution system stability, power quality, technical efficiency and cost effectiveness in the future evolution of energy networks towards a smarter grid concept. DSOs are local or regional operators and, as such, they must work to the benefit of customers.
8th CITIZENS' ENERGY FORUM - CONCLUSIONS

8TH MEETING CONCLUSIONs - London 22-23 February 2016
EC - DG JUSTICE AND CONSUMERS - ODR PLATFORM PRESENTATION

European Commission opens its new online dispute resolution (ODR) platform to alternative dispute resolution (ADR) bodies. It will become accessible to consumers and traders 15th February 2016.
EUROPEAN COMMISSION ADR/ODR FACTSHEET - January 2016

DG Justice and Consumers ADR/ODR Factsheet "Settling Consumer Disputes Online"
EURELECTRIC PAPER - Mitigating Credit Risk in the interest of electricity consumers

Eurelectric has perfomed a benchmarking analysis aiming at categorizing the measures available to mitigate credit risk - January 2016
EURELECTRIC REPORT - The Five Dimensions of Energy - December 2015

Power Statiscs and trends: "The five dimensions of Energy Union" : Security of Supply, Internal Energy Market, Energy Efficiency, Decarbonisation and Innovation.
EURELECTRIC BROCHURE - Opening up the Black Box : electricity distribution easy

DSO for Dummies
EURELECTRIC Position Paper on Well-Functioning Retail Energy Markets - December 2015

ADR is an important means of solving quarrels between consumers and companies, therefore Eurelectric proposes the inclusion of a related metric.
ACER/CEER MARKET MONITORING REPORT - NOVEMBER 2015

The 4th Annual Market Monitoring Report provides a comprehensive assessment of developments in the electricity and gas sectors and on progress towards the implementation of the Third Energy Legislative Package and the completion of the internal energy market (IEM).
EEMG RESPONSE ON PUBLIC CONSULTATION DIRECTIVE 2008-52-EU

Public consultation on the application of Directive 2007/52/EC on certain aspects of mediation in civil and commercial matters.

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