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(A) Do the CEER 2012 recommendations need to be updated and if so, how?

1. CTs reliability and customer confidence
  Do you think that different or further recommendations are needed in order to promote overall CTs reliability and customers’ confidence in those tools?
What should those recommendations focus on?
What elements are considered by commercial CTs as obstacles to their participation in a regulated verification scheme?
How could these obstacles be removed while preserving customers’ interests?
In which terms do you think CTs should manage the information submitted by customers?
 
 

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2. Scope and usability of the tool
  Do the GGP recommendations related to the scope and structure of the information provided by CTs need to be enhanced, or cover additional issues?
Should the stance in recommendation 4 that CTs should ideally show an exhaustive picture be reconsidered?
Does this stance remain relevant to both commercial and non-commercial CTs?
Should additional recommendations specifically address the comparison of customers’ current contract with available offers, and in what terms?
How could this be done without a much bigger data management load on customers, energy suppliers and CT operators?
 
 

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3. Clarity and comprehensibility of price and non-price information
  Do the recommendations need to be modified in order to ensure that CTs offer clear, comprehensible and verifiable information to customers?
What aspects of information should they address?
How should information about elements other than price be presented in CTs in order to allow customers a valuable comparison based on their preferences, and to avoid that information overload results in less transparency?
Do you think that the GGP should address how users’ reviews or other subjective ratings should be reported in CTs (which offer this information) and, in that case, what principles should be considered?
 
 

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4. Customer involvement and activation
  Should the GGP include additional recommendations aimed at removing obstacles in the use of CTs by particular groups of customers, or at improving inactive customers’ involvement?
Do you have any specific recommendations on consumer data disclosure related to CTs that should be implemented?
What actions could be taken by different stakeholders (including NRAs) in order to encourage a wider number of customers to use CTs?
 
 

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(B) What developments in different fields (technology, retail markets…) may make further updating of the GGP necessary in the future?

5. Smart meters and innovative tariffs
  Due to the expected development of more complex indexed or dynamic electricity tariffs, do you think that there is a need for CTs to compare the final costs resulting from different price structures and indexes?
In your opinion, what is the best way for a CT to compare different tariff structures and provide customers with the most accurate comparison?
 
 

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6. Data management
  What is the best way to provide customers with all relevant information in CTs?
Do you think an initiative that pursues the standardisation and easy access of the customer’s information (like QR codes, Green Button or similar) will be helpful in order to empower and activate energy customers?
In that case, should this standardisation be done at national or at European level?
 
 

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7. Demand side response
  Do you think that future developments could raise the need to include demand side response in CTs?
If so, what is the best way to include demand side response offers on existing CTs? (If possible, please provide examples.)
 
 

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8. Prosumers
  Do you think that there is a need to include the market of self-generated electricity and offers for prosumers in the CT? (If possible, please provide examples of current offers in your market.)
How should offers addressed to potential prosumers (e.g. offers including products or services related to the installation of a generation equipment) be managed by CTs, and help customers to valuably assess the opportunity to become a prosumer?
 
 

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9. Services added to energy contracts
  Do you think that future services added to energy contracts would change the way CTs work and should this be addressed in the GGP?
In this regard, which services will be most relevant, and what will not be suitable for presentation in CTs?
How should CTs present multiple services bundled with energy supply in a way that consumers can make informed decisions?
How do you think that CTs could help customers in assessing the price elements of services that are bundled into an offer?
 
 

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10. Access at the CT by mobile devices / apps
  Do you think CTs have to be compatible with mobile devices in order to foster their use?
Do you think that the different level of information and functionalities that apps or mobile versions of CTs can offer with respect to web-based CTs will have to be specifically addressed by the GGP?
What aspects and principles should be considered?
 
 

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11. Collective switching
  Are collective switching initiatives and CTs compatible?
Or do you think they are competitors?
Can we envisage a possible role of CTs in promoting consumers awareness of collective switching opportunities?
Should a future GGP review include collective switching issues?
 
 

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12. CTs providing overview of different CTs (meta-CTs)
  Do you think web services comparing the results of different CTs will be developed in the energy sector?
What specific recommendations will they require from a customer perspective?
 
 

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13. Other topics
  Do you have any other ideas or suggestion that could be interesting to analyse about the topics that CTs will face in the future?
 
 

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Thank you for participating in the public consultation!
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