EEMG 2017 ANNUAL MEETING - Brussels 14/11/2017

Last 14th November EEMG members attended 2017 Annual Meeting  in Brussels hosted by EDF.
This year, the Annual Meeting focused on a case study regarding smart meter complaints. 

Firstly, EEMG members presented the main news and figures regarding their own activity. After that, each mediator shared good practices and experiences on smarts meters. During the case study session each member exposed and exchanged good practices and experiences in solving complaints on smart meter. Main findings and conclusions on smart meter complaints handled by EEMG members have been collected in a Final Report on Smart Meter Complaints.
The afternoon session was attended by Mrs. Constantina Filou, Representative of DG ENERGY. She presented the 6th Edition of the Market Monitoring Report and participated in the roundtable regarding the expansion of smart meters in members' countries and impact on complaints.


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