30-11-2017

EEMG ISSUES FINAL REPORT ON SMART METER COMPLAINTS - November 2017

EEMG issues the Final Report on Smart Meter Complaints. This report provides a succinct overview of main findings on smart meter complaints handled by EEMG Members.

The aim of this final report is to share the experiences related to smart meters complaints in order to help to improve its rollout, by the prevention of new incidences. From our advantaged position as mediators, we can detect both the point of view of the consumers and of the energy companies. Thus, as company ombudsmen, we have a good knowledge of what is happening because we are closer to energy consumers, they contact directly to us and we provide them a customized assistance. On the other hand, Energy Companies during the mediation process deliver us relevant information about the smart meter rollout, improvements and main difficulties.

Consequently, we believe we can offer a complete and inclusive perspective. In that sense, we issued different recommendations to the Energy Companies to improve customer attention related to smart meters and malfunctions alerts detected during the mediation process.

http://www.eemg-mediators.eu/documents

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