10-06-2022

The European Commission launched a Public Consultation to collect views from the general public on how ADR is implemented in their country

Target audience:

Contributions are welcome from anyone with a direct interest in the enforcement of consumer rights in the EU. These include individual consumers and organisations representing consumers’ interests, public enforcement agencies, businesses of all sizes and sectors - from multi-nationals to small and medium-sized enterprises, operating online and/or offline, at national or cross-border level, in all economic sectors.

Objective of the consultation:

The Commission will publish two reports in 2023 related to enforcement and out-of-court dispute resolution in the consumer protection area. The reports will take stock of progress in the implementation of the Consumer Protection Cooperation (CPC) Regulation (EU) 2017/2394 as well as the ADR Directive 2013/11 and ODR Regulation (EU) No 524/2013. In preparation of these reports, the Commission is carrying out a number of evidence-gathering actions, including data collection studies, a behavioural study on artificial intelligence-assisted tools, targeted consultations.

The reports may serve as a foundation for future legislative and/or non-legislative initiatives aiming at strengthening public enforcement and redress tools available to consumers in order to contribute to a high level of compliance to EU consumer law.

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