News EEMG
The EEMG in Brussels for its annual meeting !
During the EEMG annual meeting in Brussels on last 23rd October, members shared and discussed about their activities in presence of the European Commission representative.
EEMG 2017 ANNUAL MEETING - Brussels 14/11/2017
Last 14th November EEMG members attended 2017 Annual Meeting in Brussels hosted by EDF.
This year, the Annual Meeting focused on a case study regarding smart meter complaints.
EEMG ISSUES FINAL REPORT ON SMART METER COMPLAINTS - November 2017
EEMG issues the Final Report on Smart Meter Complaints. This report provides a succinct overview of main findings on smart meter complaints handled by EEMG Members.
EEMG attends 2017 CEER CUSTOMER CONFERENCE
EEMG Representative Eric Weyckmans attended 2017 CEER CUSTOMER CONFERENCE held in Brussels last 28 November 2017.
ACER publishes presentation on the results of 6th Annual Report on Market Monitory Monitoring the Internal Energy Market
The Consumer Protection and Empowerment volume looks at the performance of European energy markets from the final household consumer perspective. The volume explores how the relevant Third Package provisions were transposed into national legislation. It analyse in depth public service obligations, consumer information rights, consumer choice, consumer complaints and the protection of vulnerable consumers. The report also elaborates on the existence and effectiveness of consumer protection mechanisms and includes a set of recommendations on how to further enhance consumer rights.
Provedor do Cliente EDP 2016 ANNUAL REPORT
Provedor do Cliente EDP issues 2016 Annual Report
ENGIE MEDIATOR's 2016 Annual Report
ENGIE Mediator issues 2016 Annual Report
EDF Mediator's 2016 ANNUAL REPORT
EDF Mediator issues 2016 Annual Report
DEFENSOR DEL CLIENTE DE ENDESA 2016 ANNUAL REPORT
ENDESA Mediator issues 2016 Annual Report
EEMG takes part in NEON Event : How to protect New Consumers?
Last 21th of March EEMG participated in the panel discussion "Ombudsmen and ADR for energy prosumers and active consumers" held in Brussels.