News
EDF Group Mediation 20th anniversary
The twentieth anniversary of EDF Mediation Group has been celebrated on Tuesday, the 12th of March, 2019, with the participation of the current President, Jean-Bernard Levy, as well as two of his predecessors, and most of EDF Group past mediators , to which Alain Briere has succeeded.
Alliance of History and Future : EEMG participated to the last CEER Customer conference on Digitalization on November 29th, 2018
This conference took place at the Museum of Natural Sciences in Brussels and the topic was Digitalization : opportunities and how to avoid risks for consumers.
The EEMG in Brussels for its annual meeting !
During the EEMG annual meeting in Brussels on last 23rd October, members shared and discussed about their activities in presence of the European Commission representative.
EEMG 2017 ANNUAL MEETING - Brussels 14/11/2017
Last 14th November EEMG members attended 2017 Annual Meeting in Brussels hosted by EDF.
This year, the Annual Meeting focused on a case study regarding smart meter complaints.
EEMG ISSUES FINAL REPORT ON SMART METER COMPLAINTS - November 2017
EEMG issues the Final Report on Smart Meter Complaints. This report provides a succinct overview of main findings on smart meter complaints handled by EEMG Members.
EEMG attends 2017 CEER CUSTOMER CONFERENCE
EEMG Representative Eric Weyckmans attended 2017 CEER CUSTOMER CONFERENCE held in Brussels last 28 November 2017.
ACER publishes presentation on the results of 6th Annual Report on Market Monitory Monitoring the Internal Energy Market
The Consumer Protection and Empowerment volume looks at the performance of European energy markets from the final household consumer perspective. The volume explores how the relevant Third Package provisions were transposed into national legislation. It analyse in depth public service obligations, consumer information rights, consumer choice, consumer complaints and the protection of vulnerable consumers. The report also elaborates on the existence and effectiveness of consumer protection mechanisms and includes a set of recommendations on how to further enhance consumer rights.
Provedor do Cliente EDP 2016 ANNUAL REPORT
Provedor do Cliente EDP issues 2016 Annual Report
CEER EVENT - 2017 CEER Customer Conference - Brussels 28/11/2017
The 2017 Customer Conference of the Council of European Energy Regulators (CEER) is dedicated to “Empowering Clean Energy Self-Consumers and Energy Communities”
In addition to our high-level panel, we will have interactive discussions on two key areas: bills and switching; followed by a session on active customers – prosumers, communities and dynamic prices.
Joint EURELECTRIC-Pöyry Event: #ENERGY4.0 - When Internet Meets Energy - London, 9 November 2017
The #ENERGY4.0 conference will showcase startups which are using digital platforms to revolutionise the way the energy system operates. We will examine the latest offerings from companies operating in the peer-to-peer, behind the meter, and electro-mobility spaces.