Mediation

What We Do

  • We help settling complaints of customers who are unsatisfied with the quality of customer services provided by energy companies.
  • We are particularly concerned about vulnerable consumers and we are alert to the difficulties they have to cope with.
  • We foster the implementation of company-wide improvements in order to enhance the service offered to consumers.
  • We provide consumers with information and advice on energy supplies and corporate disputes.
  • We exchange experiences and best practices in complaint handling and companies’ procedures.
  • We liaise with European authorities and regulators with a view to introducing measures which ensure that market liberalisation is beneficial for consumers.
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