What We Do

• We help settling complaints of customers who are unsatisfied with the quality of customer services provided by energy companies.
• We are particularly concerned about vulnerable consumers and we are alert to the difficulties they have to cope with.
• We foster the implementation of company-wide improvements in order to enhance the service offered to consumers.
• We provide consumers with information and advice on energy supplies and corporate disputes.
• We exchange experiences and best practices in complaint handling and companies’ procedures.
• We liaise with European authorities and regulators with a view to introducing measures which ensure that market liberalisation is beneficial for consumers.