Our Objectives

• We aim to promote mediation in the energy sector as an advantageous and adapted dispute settlement mechanism, at the European and at the national levels.
• We are very attentive to consumers difficulties and feedbacks regarding energy issues, in order to be the most relevant and comprehensive possible when handling their disputes, especially for vulnerable consumers.
• We favor exchanges between the members informally and during our annual meeting, in order to share good practices and to maintain high-quality process.
• As company mediators, we have a really good understanding of energy-related issues, that makes us experts to issue general recommendations and to participate in different initiatives at the European level.