What We Do

  • We help settling complaints of customers who are unsatisfied with the quality of customer services provided by energy companies.
  • We are particularly concerned about vulnerable consumers and we are alert to the difficulties they have to cope with.
  • We foster the implementation of company-wide improvements in order to enhance the service offered to consumers.
  • We provide consumers with information and advice on energy supplies and corporate disputes.
  • We exchange experiences and best practices in complaint handling and companies’ procedures.
  • We liaise with European authorities and regulators with a view to introducing measures which ensure that market liberalisation is beneficial for consumers.
We use our own cookies and third parties ones to offer our services and collect statistical data. If you continue browsing the internet you accept them. More information Accept