EEMG

• Customer Ombudsman for EDP Comercial - Activity Report 2021

  
  

• SU ELETRICIDADE ANNUAL REPORT 2021

  
  

• Ombudsman for Engie Group Annual Report 2021

  
  

• EDF OMBUDSMAN ANNUAL REPORT 2021

  
  

• 13th meeting of the Citizens' Energy Forum (Dublin Forum)

  
  

  Online, 8-9 December 2021. On Energy prices, fit for 55 package and consumer trends in a decarbonised, digitalised, integrated system.

• EEMG Seminar November 2021 25th Publication VF

  
  

  On 25th of November 2021, the European Energy Mediators Group (EEMG) held a meeting, again by videoconference due to the sanitary crisis.

• COVID 19 crisis impact on energy consumers and their request for ADR

  
  

  ADR Assembly 28-29 September 2021 | “COVID 19 crisis impact on energy consumers and their request for ADR” by Benedicte Gendry, EDF Group Mediator- President of the EEMG

• ADR ASSEMBLY Meeting

  
  

  ADR Assembly Meeting slides by Alessandra di Costanzo, Institutional Affairs Department and Head of Associations and Stakeholders

• OMBUDSMAN FOR ENGIE GROUP ANNUAL REPORT 2020

  
  

  Team management underpinned by values and the search for meaning

• EDF Ombudsman 2020 report

  
  

  Une année 2020 pas comme les autres et pourtant.

• COMUNICATO STAMPA

  
  

  Edison Italy signs the first ADR Protocol of energy sector with all the 20 consumers associations and 7 companies of the sector

• CEER CONFERENCE VISION FOR ENERGY CONSUMERS - OCTOBER 20TH,2020

  
  

  The 2020 Vision for Europe’s energy customers launched in 2012 by CEER and BEUC (the European Consumer Organization) was led by five principles: reliability, affordability, simplicity, protection and empowerment. The CEER 2020 conference on October, 20th 2020 updated the five principles regarding the EU’s 2050 climate neutrality objectives and unveil a new one: inclusiveness.
  A particular attention was brought on the impact of the sanitary crisis on these principles.

• EDP OMBUDSMAN ANNUAL REPORT 2020

  
  

  The annual report 2020 of the EDP's ombudsman

• The consumers and the covid

  
  

• OMBUDSMAN FOR ENGIE GROUP ANNUAL REPORT 2019

  
  

  The annual report 2019 of ENGIE's ombudsman.