EEMG

• ACER publishes presentation on the results of Monitoring the Internal Energy market October 2017

  
  

  The Consumer Protection and Empowerment volume looks at the performance of European energy markets from the final household consumer perspective. The volume explores how the relevant Third Package provisions were transposed into national legislation. It analyse in depth public service obligations, consumer information rights, consumer choice, consumer complaints and the protection of vulnerable consumers. The report also elaborates on the existence and effectiveness of consumer protection mechanisms and includes a set of recommendations on how to further enhance consumer rights. 
  
  

  
  

  http://www.acer.europa.eu/en/Electricity/Market%20monitoring/Pages/Current-edition.aspx

• BEUC BROCHURE - 5 Barriers when consumers change energy supplier - October 2017

  
  

  http://www.eemg-mediators.eu/downloads/BEUC_5_barriers_when_consumers_change_energy_suppliers_October_2017.pd

• PROVEDOR DO CLIENTE EDP issues 2016 Annual Report

  
  

  Provedor do Cliente EDP issues 2016 Annual Report

• ENGIE Mediator's 2016 ANNUAL REPORT

  
  

  ENGIE Group Médiateur issues 2016 Activity Report

• Eurelectric Paper - The European Clean Energy Transition : The Electricity Sector’s Views - 28 June 2017

  
  

  the_european_clean_energy_transition_-_electricity_sector_views-2017-030-0466-01-e.pdf

• Eurelectric Factsheet - Making sense of your electricity bill - June 2017

  
  

  http://www.eurelectric.org/publications/?page=2
  
  

• EDF Mediator's 2016 ANNUAL REPORT

  
  

  EDF Médiateur issues 2016 Annual Report

• DEFENSOR DEL CLIENTE DE ENDESA 2016 ANNUAL REPORT

  
  

  ENDESA Mediator issues 2016 Annual Report

• 9th CITIZENS ENERGY FORUM CONCLUSIONS - LONDON 30-31 MAY 2017

  
  

  Calls on Members States to ensure that independent ADR schemes are available to address consumer complaints in the energy market, including on bundled offers, new products and service providers such as aggregators, and expresses its opinion that the mandatory dispute resolution as established under the 3rd Energy Package is maintained.

• BEUC Input to the Consumer Friendly Energy Bill Iniative - May 2017

  
  

  To improve energy bills and make them more consumer-friendly, BEUC prepared a report on the current state of play on energy bils in the EU.
  This report provides a number of good practice measures to improve energy bills.

• BEUC POLICY DEMANDS - FITNESS CHECK ON EU CONSUMER LAW - May 2017

  
  

  EU consumer law is there to protect and empower consumers and to provide for effective enforcement of their rights.
  Relevant  BEUC policy demands are related with: the absence of remedies under the Unfair Commercial Practice Directive, the exchange of data as a counter-performance, liability and information duties of online platform, and a better presentation of information and terms and conditions.

• BEUC POLICY PAPER ON HOW THE EU'S ENERGY TRANSITION SHOULD WORK FOR CONSUMERS - May 2017

  
  

  BEUC welcomes the European Commission’s effort to put consumers at the centre of the energy transition. However, the proposals for improving consumer rights in electricity markets need to be further improved to be ready to cope with changing energy markets, new technologies and services. Consumers need guarantees that they will benefit from this energy transition and the opportunities offered by new technologies and services.

• EURELECTRIC Position Paper on Energy Poverty - May 2017

  
  

  More and more consumers struggle to pay their energy bills. Faced with this reality, EURELECTRIC has gathered experts to look into the problem and formulate solutions. Rethinking retail pricing and creating progressive/ sustainable ways to finance energy efficiency measures can be instrumental in putting an end to energy poverty.

• CEER White Paper on Technology that Benefits Consumers - May 2017

  
  

  CEER calls for the following changes to the legislative package:

  
  

  1.Provide for a more flexible approach to smart meter roll-out
  2.Facilitate but avoid mandating dynamic prices
  3.Focus more on data interoperability rather than necessarily a common standard 

• CEER White Paper on Consumer Empowerment - May 2017

  
  

  CEER recommends the 4 improvements to the European Commission’s Clean Energy legislative proposals to better empower energy consumers:
  
  1. Fast and free supplier switching. Supplier switching should, by 2025, typically be executed within 24 hours. Switching fees for customers switching supplier should be prohibited.
  2. Clear, accurate customer information and billing. To avoid information overload for consumers, provide only essential information on bills. Ensure at least 2 years of historical data is available for all customers, regardless of meter type.
  3. General consumer legislation provides a more efficient way to enforce reliable (electricity price) comparison tools rather than electricity sector-specific legislation.
  4. Regarding energy poverty, vulnerable customers should be protected by means other than price-setting below market price.