EEMG

• EULECTRIC PAPER - DRIVERS OF ELECTRICITY BILLS - FEBRUARY 2016

  
  

  Taxes and policy support costs (PSCs) are still pushing electricity prices up for end users. In fact, between 2008 and 2014, policy support costs (Levies) have increased on average by 170% for households. In 2014, the weight of the taxes & PSCs component almost equates the energy & supply component for the average residential consumer. A breakdown of the taxes and PSCs component shows that taxes (i.e. VAT & excise taxes) still account on average for the largest part of “non-contestable” charges of the bill.

• 8th CITIZENS' ENERGY FORUM - CONCLUSIONS

  
  

  8TH MEETING CONCLUSIONs - London 22-23 February 2016

• EURELECTRIC PAPER - Mitigating Credit Risk in the interest of electricity consumers

  
  

  Eurelectric has perfomed a benchmarking analysis aiming at categorizing the measures available to mitigate credit risk - January 2016

• EC - DG JUSTICE AND CONSUMERS - ODR PLATFORM PRESENTATION

  
  

  European Commission opens its new online dispute resolution (ODR) platform to alternative dispute resolution (ADR) bodies. It will become accessible to consumers and traders 15th February 2016.

• EUROPEAN COMMISSION ADR/ODR FACTSHEET - January 2016

  
  

  DG Justice and Consumers ADR/ODR Factsheet "Settling Consumer Disputes Online"

• EURELECTRIC BROCHURE - Opening up the Black Box : electricity distribution easy

  
  

  DSO for Dummies

• EURELECTRIC Position Paper on Well-Functioning Retail Energy Markets - December 2015

  
  

  ADR is an important means of solving quarrels between consumers and companies, therefore Eurelectric proposes the inclusion of a related metric.

• EURELECTRIC REPORT - The Five Dimensions of Energy - December 2015

  
  

  Power Statiscs and trends: "The five dimensions of Energy Union" : Security of Supply, Internal Energy Market, Energy Efficiency, Decarbonisation and Innovation.

• ACER/CEER MARKET MONITORING REPORT - NOVEMBER 2015

  
  

  The 4th Annual Market Monitoring Report provides a comprehensive assessment of developments in the electricity and gas sectors and on progress towards the implementation of the Third Energy Legislative Package and the completion of the internal energy market (IEM).

• EEMG attends EURELECTRIC Event - Bracing for change : Recipes for a consumer's new deal - Brussels, 2.12.2015

  
  

  Press Release EURELECTRIC Retail Conference - Bracing for change : Recipes for a consumer's new deal

• EEMG RESPONSE ON PUBLIC CONSULTATION DIRECTIVE 2008-52-EU

  
  

  Public consultation on the application of Directive 2007/52/EC on certain aspects of mediation in civil and commercial matters.

• EUROPEAN COMMISION STAFF WORKING DOCUMENT : ENERGY CONSUMER TRENDS 2010-2015 - NOVEMBER 2015

  
  

  This document states that many imprvements can be made to ensure consumers get better deal and are more engaged with energy markets.

• THE CUSTOMER IN COMMAND THE SMART ENERGY SYSTEM OF THE FUTURE

  
  

  The Smart Energy System of the Future - Key Actions to empower customers while enabling utility innovation

• EUROGAS PUBLICATION : Putting Customers first - November 2015

  
  

• EEMG attends CEER 2015 Customer Conference : Retail Energy Markets

  
  

  Press Release CEER 2015 Customer Conference : Retail Energy Markets - A "New Deal" for consumers